1) HOW TO BUY
Buying in our online shop is very simple.
You can browse the catalog by brand and / or category and click on the image of the chosen product to view the relevant product sheet. Within this you can view the details of the selected article and the images of the product, which can be enlarged using the zoom. The product sheet lists information on the model, its features, its price and the available sizes. You will find displayed only the sizes available at that time and before proceeding with the purchase you will have to choose the size of your interest.
Within the page dedicated to the cart you can view the products purchased, the quantity and the total amount of your order.
By clicking on "Proceed to payment" you can continue the purchase process. To complete your order you will need to fill in the Checkout page, following the steps indicated: within the same page at the top you can view the progress of the checkout.
All the details of your order are summarized at the end of the procedure and, once the purchase process is confirmed, it will no longer be possible to make changes.
Once the purchase is completed you will receive a confirmation e-mail with the summary and the code of the order made.
2) HOW TO CONTACT US
To contact us, follow the instructions on the page under CONTACTS.
3) SHIPPING AND TAXES
We ship in Italy and in most European countries, with direct delivery in the Turin metropolitan area and by courier in the rest of the destinations.
It is also possible to collect the products ordered at our points of sale.
Below are the details of the costs:
- Free delivery throughout Italy, including the islands, with a minimum purchase of € 40.00
- Delivery by express courier in the following countries
Shipping via Express Courier
- Free delivery to the following stores:
- Piedidolci - Corso De Gasperi 48
- Piedidolci - Via Mazzini 4
Orders are processed after checking the actual availability of the product and checking the payment. In the event that it is impossible to fulfill the order, the amount charged to your credit card will be refunded.
Shipments are delivered in 2-7 working days depending on the delivery area and the time the order was placed or the payment received.
Taxes and duties: DDP (Delivery Duty Paid) is the formula we use for shipments to Italy: the goods will arrive directly at the place indicated without having to pay anything other than what was paid at the time of the order. 4) PAYMENT METHODS
Payment can be made by bank transfer, Paypal or by credit card. We accept credit cards belonging to the Visa, Mastercard and Maestro and Visa Electron circuits as regards debit cards.
At the same time as the shipment of the products, we will send a regular purchase document.
The transaction is secure and is hosted by Banca Sella's servers, all data is protected thanks to the use of the most advanced technological and coding systems (SSL) You can also count on Verified by Visa and Mastercard Secure Code certificates that ensure the widest protection, and finally, for your safety, you will be asked for your CVV / CID / CVC number if your card provides it.
We do not intercept or store customer credit card data.
We want to guarantee everyone maximum satisfaction in the online purchase process.
For this, you can safely return the product received, if this does not satisfy you; you cannot change the product instead. In these cases you must return the first product and proceed with a normal purchase for the other.
The cost of returning the product is borne by Piedidolci 1990 srl.
To guarantee this service we ask you to respect the following indications:
- the return form, contained inside, must be correctly filled in and must be sent to us together with the product within ten (10) working days from the date of receipt of the product;
- the form contains the instructions for the return and the telephone number of the courier to arrange the collection
- the product must be intact and not used, worn, washed or damaged;
- the tag accompanying the product and / or the seal must not have been removed;
- the product must be returned in its original packaging;
- the returned product must be sent to us in a single shipment.
Having checked these conditions, we will refund you the price of the purchased products, which, if you follow the procedure, will also include the return costs.
Otherwise these will be at your expense.
You will be contacted if your return cannot be accepted because it does not comply with the above conditions. In this case, you can choose to have the purchased products back at your expense. In the event that you refuse this shipment, we reserve the right to keep the products and the amount corresponding to their purchase.
6) INFORMATION ON PRICES AND VAT
All prices shown include VAT.
By ordering on our e-commerce your safety is guaranteed. As previously stated, in the purchase process each page intended to manage the credit card transaction is protected by the latest version of the SSL (Secure Socket Layer) protocol. This means that all financial information - credit card number, expiration date, etc. - are previously encrypted through a particularly solid and powerful algorithm and, only subsequently, are they forwarded to the Network.
Upon entering your credit card information, your financial information is sent directly to the bank's secure site. Neither we nor others will EVER have access to your credit card details, thus guaranteeing maximum security.
WE DO NOT KEEP THE CREDIT CARD DATA OF OUR CUSTOMERS.
The purchase can only be made by the cardholder, whose name and address must coincide with the name and address of the payer. We reserve the right, at our sole discretion, to request additional guarantees from the buyer or to refuse the order.
8) WHY REGISTER TO OUR SITE
Registering on our site is absolutely free.
By registering you can:
- benefit from promotions reserved for registered users
- view the status and order history
- change your billing and shipping information